Industries · Utilities & public sector
Service at scale, without the backlog.
Handle large volumes of customer and citizen requests, route them to the right team, and keep back-office systems in step.
Sound familiar?
The problems we hear most
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Request volumes spike and nobody can see the backlog until it’s too late.
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Customer records are split between billing, field and service systems.
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Processes must be consistent, auditable and easy to change.
How Red Squirrel helps
What changes with Red Squirrel
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Intake from every channel
Email-to-ticket, web forms and a self-service portal feed one managed queue.
See Help desk & service -
Consistent, visual processes
Design routing and escalation workflows on a canvas and publish when ready.
See Platform, automation & admin -
Integrate with back-office systems
A REST API and scheduled jobs keep CRM data in sync with billing and ERP platforms.
See Platform, automation & admin -
Backlog you can see
Dashboards and scheduled reports on volumes, ageing and resolution.
See Reports & dashboards
Screenshot
What’s included
High-volume service requests and back-office integration for large customer bases.
- Web forms & portal intake
- Visual workflow designer
- REST API
- Roles & field privileges
- Scheduled reports
- Assets & service contracts
More industry solutions
All solutions- Banking & insurance Relationship management and service requests with tight, auditable access control. Explore
- Automotive dealers Showroom leads, after-sales tickets and dealer networks in one system. Explore
- Contact centres Softphone, ticketing and live channel dashboards for agents and supervisors. Explore
Your pipeline won't wait. Neither should you.
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