Solutions · Support teams
Answer faster with the full picture.
Email turns into tickets, agents see every order and conversation, and customers can help themselves through their own portal.
Sound familiar?
The problems we hear most
-
Requests arrive by email, phone and chat and some fall through the cracks.
-
Agents can’t see what the customer bought or who they spoke to last.
-
The same simple questions eat up the team’s day.
How Red Squirrel helps
What changes with Red Squirrel
-
One queue for every request
Email-to-ticket rules turn a support mailbox into assigned, prioritised tickets.
See Help desk & service -
Context on every case
Tickets link to the contact, organisation, products and service contract involved.
See Help desk & service -
Self-service that deflects
A customer portal with FAQs, ticket tracking and document downloads.
See Help desk & service -
Know where time goes
Dashboards for open tickets, status and age, emailed to leads every week.
See Reports & dashboards
Screenshot
What’s included
Resolve tickets faster with the whole customer history beside every case.
- Tickets & priorities
- Email-to-ticket
- Customer portal
- FAQ knowledge base
- Service contracts
- Support dashboards
More solutions for teams
All solutionsYour pipeline won't wait. Neither should you.
Start your 14-day free trial today. No credit card, no sales call, and your data imports in minutes.
14-day trial · No card required · Cancel anytime