Industries · Contact centres
Every call, chat and email, one agent desktop.
Agents call from the browser with the customer record already open; supervisors watch volumes and completion rates by channel in real time.
Sound familiar?
The problems we hear most
-
Agents switch between a phone system, a ticket tool and a CRM for one call.
-
Supervisors can’t see channel volumes until the end-of-day report.
-
Call outcomes aren’t captured consistently against the customer.
How Red Squirrel helps
What changes with Red Squirrel
-
Built-in softphone
Dial pad and in-call controls inside the CRM, beside the lead or contact.
See Sales & pipeline -
Tickets from every channel
Cases created from calls and email, with priority, status and ownership.
See Help desk & service -
Supervisor dashboards
Voice, chat, email and social volumes, completion rates and status at a glance.
See Reports & dashboards -
Agent roles and groups
Organise agents, supervisors and back-office users with the right access for each.
See Platform, automation & admin
Screenshot
What’s included
Softphone, ticketing and live channel dashboards for agents and supervisors.
- Built-in softphone
- Omnichannel tickets
- Channel dashboards
- Agent & supervisor roles
- Call logging
- Workflow escalations
More industry solutions
All solutions- Banking & insurance Relationship management and service requests with tight, auditable access control. Explore
- Automotive dealers Showroom leads, after-sales tickets and dealer networks in one system. Explore
- Utilities & public sector High-volume service requests and back-office integration for large customer bases. Explore
Your pipeline won't wait. Neither should you.
Start your 14-day free trial today. No credit card, no sales call, and your data imports in minutes.
14-day trial · No card required · Cancel anytime